It is maybe worrying when we want to rent a hosting when we already paid the cost and deal with the contract but in fact the service of a web hosting provider is bad. The taste of service from a web hosting provider can be seen from the people who are placed at the front part such as the sales, technical supports and billing. From these three kinds of employees, technical support is the part that has mostly having the strongest correlation with us as user. That is why; we can say that technical support is the most essential division that can create a satisfaction or disappointment from the users. Below we will give some advices in distinguishing good or bad website hosting providers.
- Make a Good Provider as the “Standard”
Yes, it is better if you tried to choose or use a recommended web hosting provider, experience the services that are offered and if the services are satisfying you can make it as a standard. You can use this good service as the base quality standard if sometimes you wanted to use the other web hosting provider. If the other provider has better service than the standard, you can distinguish that as a good web hosting provider, but if it was not, so you may not use that provider again. Usually, after experiencing many services from some different hosting providers, you can decide which one is good and which one is not.
- Note the Live Chat Quality
At the present time, most of the hosting providers had already provided the live chat service. With this feature, a problem is should be handled faster and better because a communication can be faster than using the other features such as email. However, it seemed that not all web hosting providers have the well trained team for having well manner and to service the customers with the best communication ways via a live chat service.
- Technical Support Connection
As we already stated at the beginning of this article, technical support is the most essential division that will help us to distinguish which web hosting provider is good or not. A service quality can be started after a user clicked the live chat button. If a few seconds after it was clicked and user can be connected with a representative staff and serve with the best solutions, we can distinguish that it is a good web hosting provider. The bad provider is usually made the customers have to wait really long to be connected with the staffs or maybe it is really hard for a user to be connected with the technical support staff. On this case, we can reassure that the stress level of customers or users will be increased and of course it is a sign that you can use to distinguish a web hosting provider. So, we have to pay attention about this.